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RETURN POLICY
The following guidelines will help Ave Maria Press, Inc. (AMP) expedite your return and issue any credit due to you.
- No returns (excluding high school textbooks and confirmation programs) will be accepted prior to 90 days after the invoice date.
- No returns will be accepted for titles returned 6 months after having been declared out-of-print (you may view a complete list of our out-of-print titles), or for titles originally sold on a nonreturnable basis. Seasonal titles are nonreturnable after declared out-of-print.
- All high school textbooks must adhere to the Ave Maria Press textbook return guidelines listed below. Textbooks are nonreturnable as of December 31st of the year they are marked nonreturnable.
- No returns will be accepted if the titles contain stickers or other residue; have bent, torn, cut covers or pages; and/or have dirty, scuffed, scratched, autographed or stamped, faded covers or pages.
- Returns must be packed securely to prevent damage, and they must be shipped back to AMP via USPS, UPS or FedEx. All shipping charges are nonrefundable.
- Items returned in saleable condition without proper documentation--either a copy of the original invoice or a completed Return Merchandise Authorization (RMA) form (see below)--will be credited at 50% of the retail price of the book as long as they were purchased from AMP.
To ensure prompt and accurate credit for your return, please follow the four steps listed below:
- Download the RMA form listed below, or call our Inside Sales Department at 800-282-1865 ext. 1 and we will email or fax you the RMA form.
- Fax or email the completed RMA form to our Inside Sales Department at avemarpr@nd.edu or 800-282-5681.
- Once we have verified all information we will return to you a copy of the RMA form to include with your shipment of books.? The RMA that we return to you will list the books unacceptable for return.
- Please package books securely to ensure against damage during shipping!
Please remember that AMP will NOT accept:
- stickered books or books with heavy sticker residue
- bent, torn, scuffed books with dirty or faded covers and pages
- autographed or stamped books
- titles purchased in the last 90 days
- titles returned 6 months after being declared Out-of-Print
- seasonal titles once declared Out-of-Print
Any item returned to AMP not meeting the above conditions
will NOT receive credit and will NOT be returned to you.
ATTENTION:
Effective August 1, 2008, claims for defective or damaged products must be made within 14 days of the receipt of your shipment. Please inspect the books and cartons carefully upon receipt. Should you notice damage, please report to us at 1-800-282-1865 ext. 1 to arrange for replacement copies and instructions on how to return the damaged product for credit. |
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| Last Modified: June 24, 2009 6:45:48 PM CDT |
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